Privacy Policy

1. Introduction

NINETEEN PAY TECHNOLOGIES PRIVATE LIMITED ("NineteenPay TSP", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing services, website, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Business information (company name, registration details, tax identification numbers)
• Payment information (credit card details, bank account information)
• Identity verification documents (KYC documents, government-issued IDs)
• Account credentials and authentication information

2.2 Transaction Information

We collect information about transactions processed through our platform, including:

• Transaction amounts, dates, and times
• Payment method details
• Merchant and customer information
• Transaction status and history

2.3 Technical Information

We automatically collect certain technical information when you use our Services:

• IP address, browser type, and device information
• Usage data, log files, and analytics data
• Cookies and similar tracking technologies
• Location data (with your consent)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our payment processing services
• To process transactions and manage your account
• To verify your identity and comply with KYC/AML regulations
• To detect, prevent, and address fraud, security issues, and technical problems
• To communicate with you about your account, transactions, and our services
• To send you marketing communications (with your consent)
• To comply with legal obligations and regulatory requirements
• To analyze usage patterns and improve our Services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our Services
• Payment Processors: With payment processors, banks, and financial institutions to facilitate transactions
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• PCI-DSS compliance for payment card data
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for legal, regulatory, or business purposes even after you close your account.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Opt-out: Opt-out of marketing communications
• Objection: Object to certain processing activities

To exercise these rights, please contact us at hi@nineteenpay.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Services.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: